Version: 1.0
Effective date: 30 October 2026
Last updated: 30 October 2026
Published at: https://www.xlcourier.com/terms-of-user
These Terms of Use (“Terms”) govern your access to and use of the XLC Driver app (the “App”).
You agree to these Terms when you tick the box on the sign-in screen. If you do not agree, do not sign in or use the App.
The App is intended only for authorised drivers working in connection with XLC delivery and pickup operations, including:
Accounts are created and managed by XLC administrators. You cannot register for an account yourself.
The App is not available to the general public. You must be at least 16 years old to use the App. The App is not for children.
The App is provided by:
In these Terms, “XLC”, “we” or “us” refers to that company.
These Terms apply to authorised drivers using the App across XLC operations in Germany and the United Kingdom, subject to applicable local laws.
Local operations in the United Kingdom may be organised with XL Courier Limited, Unit 40, Holly Park Industrial Estate, Spitfire Road, Birmingham, B24 9PB, United Kingdom. That company may employ or authorise drivers for UK work. It is not the provider of the App.
The App is published on Google Play and the App Store by Shenzhen Jiufang E-Commerce Logistics Co., Ltd. (the developer). The developer builds and runs the App for XLC. It is not your employer. XLC decides how the App is used for its operations.
When you leave XLC or are no longer authorised to perform XLC work, your account will be disabled.
You cannot delete your account directly through the App. To make a request about your personal data, contact XLC using the details in the Privacy Policy. We may ask you to provide information necessary to verify your identity (including your driver code and full name).
Disabling your account does not automatically delete historical delivery, pickup or operational records. Personal data will be retained and deleted in accordance with the Privacy Policy and applicable data protection laws.
You must:
These Terms govern your use of the App only. They do not replace or change your employment agreement, carrier agreement, payment arrangements or other applicable work arrangements.
Location services
The App collects precise location in the background and records a driving track while you are on a route. This matches the Privacy Policy.
You can manage location permissions through your phone settings. If location access is disabled, some App functions, including viewing routes, starting loading or submitting delivery and pickup results, may not work properly.
If you cannot use the App because location access is disabled or unavailable, follow your dispatcher’s instructions.
For more information about location data and its use, see the Privacy Policy.
Connection costs
Mobile data and other connectivity costs will be handled in accordance with the arrangements you have with your employer or carrier. These Terms do not create any separate obligation for you to pay XLC or the App developer for connectivity costs.
The App supports XLC delivery and pickup operations. Its functions include:
The App may use location information and driving tracks to support route execution and operational management.
Further information about the collection and processing of personal data is in the Privacy Policy. That policy is part of these Terms:
https://www.xlcourier.com/privacy-policy-driver
External applications
When you use navigation, phone or SMS functions, the App may open third-party applications such as Google Maps, Apple Maps, Waze, Phone or Messages.
Your use of those applications is subject to their respective terms and privacy policies.
You must follow road signs, traffic regulations and applicable road safety requirements. Do not operate the App or interact with navigation functions while driving.
The App is a work tool designed to support XLC delivery and pickup operations. It is not a consumer product offered for general public use.
XLC will take reasonable steps to maintain the availability and functionality of the App. However, continuous or uninterrupted availability cannot be guaranteed.
Maintenance, network problems, technical faults or other circumstances may temporarily affect the App.
If the App is unavailable or cannot be used, follow your dispatcher’s instructions.
Nothing in these Terms removes any rights or protections you may have under applicable law or your employment, carrier or other contractual arrangements.
The App, including its software, design, interface, trademarks and related content, is owned by or licensed to XLC or its relevant licensors.
You are granted a limited, non-exclusive, non-transferable right to use the App solely for authorised XLC work.
You must not copy, distribute, modify, reverse-engineer or otherwise misuse the App or its intellectual property, except where permitted by applicable law.
Your right to use the App ends when your authorisation to access it is withdrawn or your account is disabled.
XLC may suspend or disable your access to the App if:
Your access to the App will end when your authorisation to use it ends.
Suspension or termination of App access does not automatically affect any separate rights or obligations under your employment agreement, carrier agreement or other applicable arrangements.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
Subject to the above, XLC is not liable for indirect or consequential losses arising from temporary App unavailability, network interruptions or technical issues, to the extent permitted by applicable law.
Nothing in these Terms affects your rights or protections under applicable employment, carrier or other contractual arrangements.
Issues relating to pay, working hours or employment conditions remain governed by your applicable employment or carrier agreement and relevant law.
XLC may update the App and these Terms from time to time.
The latest version of these Terms will be published at:
https://www.xlcourier.com/terms-of-user
For material changes, XLC will provide notice through the App or another appropriate communication channel. Where required, you may be asked to review and accept the updated Terms before continuing to use the App.
The version number and effective date will be displayed on this page.
These Terms are subject to the mandatory laws applicable to XL Parcel Transportation GmbH and the operations under which you are authorised to use the App.
Nothing in these Terms limits any mandatory rights or protections you may have under applicable local law.
Contact
For questions about these Terms or your use of the App, contact:
XL Parcel Transportation GmbH
Hamburgring 30, 41179 Mönchengladbach, Germany
Email: customerservice@xlcourier.com
Phone: +49 177 5831818
Privacy Policy
For information about how XLC collects, uses, stores and protects personal data, see: